Return and Refund Policy
Due to the perishable nature of our premium steaks, we are unable to accept physical returns; however, we are committed to your satisfaction and will provide replacements or refunds for any orders that do not meet our quality standards.
Inspect Your Order
Upon delivery, please immediately inspect your package to ensure all steaks are present and arrived in a frozen or chilled state.
Document Issues
If there is any damage or quality concern, take clear photographs of the product and the shipping label within 24 hours of receipt.
Contact Support
Reach out to our Chicago Steak Company customer service team via email or phone with your order number and supporting documentation.
Resolution Process
Our team will review your claim and, if approved, will initiate a full refund to your original payment method or ship a replacement order at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing